ProceduresGovernment

Receptionists, Workers who Provide Information and Telephonists

Subgroup (321) - 2024-Q2

  • 506k, Workforce
  • $5.51k MX, Average monthly salary
  • 34.9, Average age
  • 41.7, Weekly hours worked
  • 5.17, Weekly days worked
  • 3.25%, Workforce with second job
  • 24.7%, Informal Workforce
  • 13.5, Average years of Schooling

About Receptionists, Workers who Provide Information and Telephonists

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The workforce of Receptionists, Workers who Provide Information and Telephonists during second quarter of 2024 was 506k people, whose salary averaged $5.51k MX working around 41.7 hours per week.

The average age of Receptionists, Workers who Provide Information and Telephonists was 34.9 years. The workforce was distributed in 31% men with an average salary of $5.73k MX and, 69% women with average salary of $5.41k MX.

The best average salaries received by Receptionists, Workers who Provide Information and Telephonists were in Baja California Sur ($10.2k MX), Nayarit ($9.1k MX), and Campeche ($8.32k MX) while the workforce was larger in Estado de México (105k), Ciudad de México (84.1k), and Nuevo León (35.9k).

In terms of industries, the best average salaries were in Secretarial Support, Photocopying, Collection, Credit Investigation and Similar Services ($17.2k MX), Retail Trade of Textile Products, except Apparel ($16.8k MX), and Investigation, Protection and Security Services ($14k MX), while the workforce was concentrated on Business Administration Services (114k), Medical Doctors Offices (98.6k), and Legal Services (45.8k).

74.3% of the total informal workers correspond to women with an average salary of $4.15k MX and 25.7% to men with an average salary of $3.23k MX.

At the level of states, Oaxaca had the highest percentage of informal workers with 61.6% corresponding to 4.08k from 6.62k workers, while the state with the lowest percentage of informal workers was Baja California Sur with a 6.18% corresponding to 209 from 3.38k workers.

Workforce and Salaries Evolution

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  • 506k, Workforce 2024-Q2
  • $5.51k MX, Average monthly salary 2024-Q2

At second quarter of 2024, the people who worked as Receptionists, Workers who Provide Information and Telephonists were 506k being a 12.6% higher than the first quarter of 2024. (449k).

In the same period, an average salary of $5.51k MX was observed, registering a drop of 11.8%, compared to the first quarter of 2024 ($6.24k MX).

Workforce by State

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The states with the highest number of Receptionists, Workers who Provide Information and Telephonists during the second quarter of 2024 were Estado de México (105k), Ciudad de México (84.1k), and Nuevo León (35.9k)

Comparing the first quarter of 2021 and the second quarter of 2024, the main positive variations occurred in Estado de México and Ciudad de México with an increase of 38.6k (58.5%) and 23.7k (39.3%), respectively. On the other hand, the negative variations were accentuated in Nuevo León and Jalisco with a decrease of 5.06k (12.3%) and 4.02k (10.6%), respectively.

Salaries by State

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The states with the best average salaries for Receptionists, Workers who Provide Information and Telephonists during second quarter of 2024 were Baja California Sur ($10.2k MX), Nayarit ($9.1k MX), and Campeche ($8.32k MX)

Comparing the first quarter of 2021 and the second quarter of 2024, the positive salary growth was higher in Colima and Durango with an increase of $3.63k MX (127%) and $2.05k MX (35.1%), respectively. Por otro lado, las variaciones salariales negativas se acentuaron en Guerrero and Nuevo León with a decrease of $2.62k MX (40.5%) and $2.36k MX (24.1%), respectively.

Average Salary and Workforce by Sex and Age

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Average Age 2024-Q2

  • 34.8, Women
  • 35.1, Men

At second quarter of 2024, the male workforce in Receptionists, Workers who Provide Information and Telephonists represented the 31% of the employed population and women 69%. The male and female workforce was higher in the age group 25 to 34 years (67.5k men and 115k women).

The highest average salary was $7.98k MX received by men from 35 to 44 years, while the lowest average salary was $3.42k MX received by women from 55 to 64 years.

* The data regarding salaries have low statistical precision so it should not be used as conclusions.

Average Salary and Workforce by Gender and Schooling Years

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Average Schooling in Years (2024-Q2)

  • 13.4, Women
  • 13.6, Men

At second quarter of 2024 the male workforce in Receptionists, Workers who Provide Information and Telephonists was higher in the educational segment with 16 to 18 years of schooling (60.4k), while the female workforce was higher in the educational segment with 10 to 12 years of schooling (129k).

The highest average salary was $6.46k MX received by men with 16 to 18 years of schooling, while the lowest average salary was $4.4k MX received by women with 7 to 9 years of schooling.

* The data regarding salaries have low statistical precision so it should not be used as conclusions.

Workforce and Salaries Distribution by Industries

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The visualization shows the distribution of Receptionists, Workers who Provide Information and Telephonists in different industries and economic sectors.

At second quarter of 2024, the workforce was higher in Business Administration Services (18.1%), Medical Doctors Offices (15.6%), and Legal Services (7.24%).

In the same period, the best average salaries were received in Secretarial Support, Photocopying, Collection, Credit Investigation and Similar Services ($17.2k MX), Retail Trade of Textile Products, except Apparel ($16.8k MX), and Investigation, Protection and Security Services ($14k MX).

Labor Informality

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Labor Informality

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Labor Informality 2024-Q2

  • 24.7%, Receptionists, Workers who Provide Information and Telephonists
  • 54.3%, Average Informality in Mexico

During the second quarter of 2024, the labor informality of Receptionists, Workers who Provide Information and Telephonists reached a 24.7%, which implied a decrease from 1.79 percentage points compared to the first quarter of 2024  (26.5%).

The labor informality of this occupation was lower than informality at the country level in 29.5 percentage points during the second quarter of 2024.

Labor Informality by State

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Greater Labor Informality: 61.6%, Oaxaca

Less Labor Informality: 6.18 %, Baja California Sur

At second quarter of 2024, the states with the highest rate of labor informality in Receptionists, Workers who Provide Information and Telephonists were Oaxaca (61.6%), Hidalgo (60.2%), and Zacatecas (51.7%).

The states with the lowest informality rate were Nuevo León (12.5%), Sonora (12.1%), and Baja California Sur (6.18%).

Labor Informality by Age and Education

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Workforce

The workforce of Receptionists, Workers who Provide Information and Telephonists during the second quarter of 2024 was higher in the age group with 25 to 34 years concentrating 182k workers of which 73.6% corresponds to formal employment (134k) and 26.4% to informal employment (48k).

Regarding the schooling years, the workforce was higher in the range with 10 to 12 years of schooling concentrating 182k workers of which 75.6%  corresponds to formal employment (138k) and 24.4% corresponds to informal employment (44.5k).